Buffalo Customs & Collision Publishes “Top 5 Questions to Ask Your Collision Repair Shop Before Signing Off”
San Antonio, TX — Buffalo Customs & Collision today released a practical consumer guide—“Top 5 Questions to Ask Your Collision Repair Shop Before Signing Off”—to help San Antonio drivers make confident, safety-first decisions before authorizing accident repairs. The new resource explains why factory procedures, scans and calibrations, parts strategy, blueprinting (professional teardown), and corrosion/refinish methods should be confirmed up front.
Read the full guide: https://buffalocustomsandcollision.com/2025/11/20/top-5-questions-to-ask-your-collision-repair-shop-before-signing-off/
Summary:
Buffalo Customs & Collision’s new guide gives San Antonio drivers five essential questions to ask any collision repair shop before approving work—covering factory procedures, electronic scans/calibrations, parts strategy, blueprinting, and corrosion/refinish steps—so families get safe, OEM-quality repairs, transparent documentation, and fewer surprises.
Founded in 2023 and led by 23-year collision repair veteran Chad Richardson, Buffalo Customs & Collision is an independent, boutique shop known for OEM-first methods, clear communication, and a limited lifetime workmanship warranty. The new guide reflects Buffalo’s core promise: “We work for you, not your insurer.”
“Signing off is the moment that sets everything in motion,” said Chad Richardson, owner of Buffalo Customs & Collision. “If you confirm factory procedures, demand scan and calibration documentation, clarify the parts strategy, insist on a real teardown, and understand corrosion and refinish steps, you’ll avoid paying for the same repair twice.”
What’s in the guide
Factory procedures for your specific vehicle: Why verifying that the shop accesses and follows the automaker’s current repair methods protects crash performance and long-term value.
Electronic pre/post scans & ADAS calibrations: How disturbed cameras, radars, or wiring require documented diagnostics and calibrations—and why those line items are non-negotiable for safety.
Parts strategy that fits and functions: When OEM parts are crucial near sensors and crash structures, when recycled OEM may be appropriate for cosmetic pieces, and how dealer price matching can help.
Blueprinting before promises: The role of professional teardown and measurement in preventing mid-repair surprises and timeline drift.
Corrosion protection & refinish quality: The materials and methods—weld-through primer, seam sealer, cavity wax, digital color tools, and blending—that keep repairs looking factory under Texas sun.
The article includes a printable checklist with the five questions and examples of “green-flag” answers, making it easy for drivers to evaluate any shop—Buffalo included—without jargon.
Why it matters now
Today’s vehicles combine high-strength steels, aluminum, adhesives, and complex driver-assist systems. A mismatched bumper cover can misalign radar; missing cavity wax can invite corrosion within a single season; skipping blends can telegraph color differences. Buffalo’s guide helps consumers identify these risk points before they approve repairs—so their families leave with safety systems restored, not guessed at.
Helpful third-party resources:
National Highway Traffic Safety Administration (ADAS & safety): https://www.nhtsa.gov/
Texas Department of Insurance (consumer rights): https://www.tdi.texas.gov/
Insurance Institute for Highway Safety (vehicle safety research): https://www.iihs.org/
FTC Auto Repair Basics (consumer education): https://consumer.ftc.gov/
The Buffalo difference
Buffalo Customs & Collision operates independently of insurer Direct Repair Programs, allowing the team to advocate for OEM-quality procedures and parts that protect occupants and vehicle value. Services include collision and frame repair, glass replacement, refinishing, sublet paintless dent repair and ADAS calibration, and light mechanical (diagnostics, A/C, brakes). Every repair is backed by a limited lifetime workmanship warranty and owner-level oversight on complex structural and electronic work.
“Documentation is as important as the repair itself,” Richardson added. “We show customers the factory procedures, provide scan and calibration reports, and explain our parts and corrosion strategy in plain English. That transparency is how you leave confident.”
Availability, contact & location
The Top 5 Questions guide is available now. Drivers can call, message, or stop by for a zero-pressure estimate and a line-by-line explanation of their repair plan.
Buffalo Customs & Collision
13734 Lookout Rd, San Antonio, TX 78233
Phone: (210) 773-4708
Hours: Monday–Friday
Website: https://buffalocustomsandcollision.com/
Media contact:
PR Desk — Buffalo Customs & Collision
[email protected] | (210) 773-4708
About Buffalo Customs & Collision
Founded in March 2023, Buffalo Customs & Collision is a boutique, owner-operated collision repair shop serving Greater San Antonio. The team specializes in OEM-quality structural and cosmetic repairs, transparent insurance guidance, and meticulous refinish work—backed by a limited lifetime workmanship warranty. Buffalo’s promise is simple: we work for you, not your insurer.
Learn more: https://buffalocustomsandcollision.com
